Practices we serve

Built for how dental practices actually run.

Different practice types have different operational shapes. NextGen is tuned for each — not a generic "dental CRM" with one workflow. Pick the one that looks most like you.

Practice type

High-Volume Medi-Cal / Community

Book every covered patient without burning out the front desk.

What you’re feeling
  • Call volume overwhelms a 2–3 person front desk
  • Medi-Cal churn and re-verification eat hours per day
  • No-show rate destroys schedule density
  • Translation gaps slow down new-patient intake
How NextGen fixes it
  • Giselle handles inbound calls and bilingual SMS 24/7
  • Miles monitors eligibility + recall lists and flags churn risk
  • No-show recovery sequences automated — confirmations, reminders, re-book
  • Daily brief shows the schedule gap before morning huddle
Practice type

DSO / Multi-Location

One operating system across every location, one standard for every role.

What you’re feeling
  • Every office runs its own way — no shared standard
  • KPI rollups are spreadsheets maintained by hand
  • Onboarding a new office takes 60+ days
  • Hiring ramps are inconsistent, attrition is high
How NextGen fixes it
  • Miles gives HQ a rolled-up KPI view across all locations
  • Alma standardizes onboarding — same 30/60/90 for every new hire
  • Rounds daily training keeps role competencies consistent across locations
  • Devon's Narrative + Storybook gives every TC the same presentation quality
Practice type

Private FFS / Premium

Protect the patient experience while scaling acquisition and case value.

What you’re feeling
  • High case values demand white-glove TC — but TCs burn out
  • Lead cost is rising; conversion is the bottleneck, not volume
  • Google reviews are inconsistent despite great clinical work
  • Reactivation of lapsed patients is ad hoc
How NextGen fixes it
  • Devon's Narrative app gives TCs a chairside presentation that closes more cases
  • Giselle runs paid, SEO, reviews, and reactivation — treated as one funnel
  • Speed-to-lead drops from hours to minutes via voice AI
  • Five Yes's framework built into every high-value case workflow
Practice type

All-on-X / Implant Specialty

Full-arch cases are complex. The presentation, financing, and team handoffs have to be flawless.

What you’re feeling
  • Presentation quality depends on which TC the patient sees that day
  • Financing conversation is awkward and case-dependent
  • Lab coordination across surgery + prosthetic phases is fragile
  • Team handoffs drop information — consult to surgery to prosthetic
How NextGen fixes it
  • Devon standardizes full-arch presentation — same framework, every patient
  • Financing calculator runs in-room; patient sees the math
  • Miles tracks each lab case (send → seat) with overdue alerts
  • Alma role-paths keep the TC, surgical assistant, and prosthetic team aligned
Practice type

Cosmetic / Veneer-Focused

Your marketing funnel and your chairside story have to feel like the same practice.

What you’re feeling
  • Instagram/Meta spend isn't converting to booked consults
  • Before/after content takes forever to produce and gets used once
  • Smile-design consults aren't closing despite high interest
  • Online reputation is fragmented across 4–5 review sites
How NextGen fixes it
  • Giselle runs Meta/Google + retargeting + review generation as one loop
  • Devon's Storybook delivers the cosmetic case story after the patient leaves the chair
  • Smile-design workflow built into Narrative — photos, wax-up, mock-up, accept
  • Review dashboard consolidates and prioritizes responses across platforms
Take the Practice Scan →
Benchmarks against practices that look like yours · ~12 minutes