Question 1

Is this another tool I have to learn?

Accepted Answer

NextGen runs invisibly behind your existing PMS. You keep your systems — we add the AI layer. Nothing to log into daily (except Pulse, which takes 3 minutes).

Question 2

How long until I see results?

Accepted Answer

Most practices see measurable impact within 30 days. No-show recovery and reactivation campaigns activate in the first week.

Question 3

What about HIPAA and patient data?

Accepted Answer

NextGen operates within your existing HIPAA framework. We don’t store PHI in our systems — all patient data stays in your PMS and GHL sub-account.

Question 4

Can I switch tiers later?

Accepted Answer

Yes. Start with Spark, upgrade when ready. All tiers build on each other — nothing gets lost.

Question 5

What if I cancel?

Accepted Answer

Month-to-month. No long-term contracts. Your GHL automations and data stay with you.

Question 6

Do I need to change my PMS?

Accepted Answer

No. NextGen works with Dentrix, Eaglesoft, Open Dental, Curve, and most major systems. Your PMS stays exactly as it is.

Question 7

How does onboarding work?

Accepted Answer

We handle everything. Day 1 intake call, Days 2–5 system provisioning, Days 5–7 team training. Most practices are fully live within 2 weeks.

Question 8

What’s included in the monthly fee?

Accepted Answer

Everything. GHL sub-account, all automations, AI agents, Pulse dashboard, onboarding, and ongoing support. No hidden fees or per-user charges.

Simple pricing, powerful AI

Frequently asked questions